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Passed the Service Cloud certification!

February 8, 2015

Finally I feel like a huge burden has been lifted off my shoulders!

I was extra nervous for the Service Cloud certification because…

  1. I’ve never used Service Cloud in my life
  2. I keep telling people to get certified, but I never did this one myself
  3. This was one of my New Year’s Resolutions
  4. I procrastinated and ended up cramming the night before
  5. I drank way too much alcohol while studying (sticking to coffee from now on)
  6. My wife said I can’t go snowboarding until I pass, and it has been DUMPING snow this week!

To study for the test, I exclusively used the resources outlined in the “Guide to passing all Salesforce certifications” post. Those resources were super effective!

The Service Cloud certification ranks #4 out of the 7 certifications in terms of difficulty. I consider the Technical Architect, Advanced Developer, and Administrator (ADM 201) more difficult.

This is my sixth certification and the last one left for me is Technical Architect. Completing that one is my life’s goal, so things are starting to get pretty serious for me now. The celebration ends tonight for me and the work begins tomorrow – wish me luck!

David

80 Comments
Nuria
January 24, 2022 @ 5:43 am

Hey Mr Gupta,

Can you please share the service cloud dump at nuriasanchezh95@gmail.com

Thanks heaps.

Reply
mukesh
April 5, 2018 @ 8:05 pm

Hi All,

I have latest W18 service cloud dumpls. if any need then contact:- mkrgupta1982@gmail.com

Regards
​SFDC Expert

Reply
    samyu
    January 31, 2019 @ 12:30 pm

    Hi,

    Can you share to my email. sanfico.sap@gmail.com

    Thanks,

    Reply
    Nisha Sharma
    February 6, 2019 @ 9:44 pm

    Hey Mr Gupta,

    Can you please share the service cloud dump at freelancpro@gmail.com

    Thanks heaps.

    Reply
Himanshu
May 9, 2017 @ 10:56 pm

I read your posts or sucess stories for a long time they give me the positive vibes that if you study hard then you can achieve anything so i started to study the service exam preparation and will be certify soon.

Reply
    David Liu
    May 9, 2017 @ 11:26 pm

    Yes!! Good luck!!

    Reply
Andreas Gerogiannis
February 12, 2015 @ 8:42 am

I am seriously wishing you the best. Working hard every day to get my developer certification. I am getting inspired constantly from you. #best_of_the_best_and_only_for_U

Reply
    David Liu
    February 12, 2015 @ 6:31 pm

    Thank you Andreas =) Very nice words!

    Reply
Lindsey
February 10, 2015 @ 6:35 am

Congrats! Enjoy shredding some freshies :)
I’m looking forward to hitting the slopes after getting my ADM 201 under my belt!

Reply
    David Liu
    February 10, 2015 @ 9:00 pm

    Thanks Lindsey!!

    Reply
janardhan
February 10, 2015 @ 6:28 am

All The Best David Li

Reply
    David Liu
    February 10, 2015 @ 9:00 pm

    Thank you Janardhan =)

    Reply
Pradeep Kumar
February 9, 2015 @ 11:03 pm

Congratulations David!!! I came through your site around late Dec 2015 and today I am your BIG fan. The way you write and the way you motivate people. You are a transformer. You are my GURU and BIG motivator. I was looking for some change with 8+ years working with .NET and C# based apps. I was considering SharePoint or .NET MVC apps. But you motivated me toward Salesforce. I plan for few certifications (starting with 201 by end of next week then 401…) and a job change to Salesforce Job by end of April. It the target achievable? I need your BIG BOOST once PLEASE (!!!) and I think I can definitely do it.

Reply
    David Liu
    February 9, 2015 @ 11:50 pm

    You bet it’s achievable Pradeep! We are lucky to have this industry where the sky is the limit if we are willing to put in the hard work!

    You know the goal, you know the steps, now you just need to input your work =)

    Good luck Pradeep, hope to hear your success story one day!
    David

    Reply
    Manish (@ermanishyadav)
    August 15, 2015 @ 1:45 am

    Dec 2015 ? I didnt know you could time travel.

    Reply
S K
February 9, 2015 @ 3:09 pm

Many Congratulations David!! I am still trying to find time for studying for ADM 201.
But as you rightly proved, these are all excuses :)

Reply
    David Liu
    February 9, 2015 @ 6:42 pm

    You are a smart person =) Thank you!

    Reply
Anonymous
February 9, 2015 @ 2:34 pm

Hey David,
You continue to astound, and congrats buddy!
Go enjoy the snow next weekend!
– Brian

Reply
    David Liu
    February 9, 2015 @ 6:43 pm

    Thanks Brian!

    Reply
Candy
February 9, 2015 @ 1:02 pm

Congratulations and thank you for leading by example :)

Reply
    David Liu
    February 9, 2015 @ 6:43 pm

    Thank you Candy!

    Reply
Ivan Bakun
February 9, 2015 @ 10:32 am

Congratulation!!! hope you’ll enjoy snowboarding this weekend) Thanks for great content and really usefull tips!

Reply
    David Liu
    February 9, 2015 @ 6:54 pm

    Thank you Ivan!

    Reply
Stephanie Herrera
February 9, 2015 @ 9:10 am

Way to go David!!! Good to know that you think Adm 201 is harder than Service Cloud, makes me less nervous to take it!

Reply
    David Liu
    February 9, 2015 @ 6:54 pm

    Thanks Steph!! YOU CAN DO IT!!!

    Reply
Chris
February 9, 2015 @ 7:50 am

Congrats David. The Service Cloud cert ain’t no punk. That’s the only one I had to take more than once to pass. Well done sir!

Reply
    David Liu
    February 9, 2015 @ 6:54 pm

    Thanks Chris – glad to have this one done too =)

    Reply
CoolCodingChad
February 9, 2015 @ 7:12 am

Congrats Dude! You are an true inspiration for us!!

Reply
    David Liu
    February 9, 2015 @ 6:56 pm

    Thank you CCC!

    Reply
Anonymous
February 9, 2015 @ 6:52 am

Congrats! keep up the good work!

Reply
    David Liu
    February 9, 2015 @ 6:56 pm

    Thank you again anon =)

    Reply
abd
February 9, 2015 @ 6:34 am

Hi David, congrats buddy, can you tell me little bit what sort of questions were there in exam?

Reply
Mayank Srivastava
February 9, 2015 @ 6:03 am

Congratulations David. Personally, I found the Service Cloud exam to be a tad bit tougher than the ADM 201 but I guess the ease of passing a certification boils down to which area of the CRM you are more familiar with.

Reply
    David Liu
    February 9, 2015 @ 6:57 pm

    A lot of people are saying ADM201 was easier! I was soooo worried when I submitted that one!

    Reply
Rocky
February 9, 2015 @ 5:56 am

Congrats Dude!!! You really rock and inspire us as a role model!!!

Reply
    David Liu
    February 9, 2015 @ 6:57 pm

    Thank you Rocky you rock too!

    Reply
Wedding Hairstyles
February 9, 2015 @ 4:32 am

Congratulations David, and well done..

Reply
    David Liu
    February 9, 2015 @ 6:58 pm

    Thank you Wedding Hairstyles =) =) =)

    Reply
Roger Bannister
February 9, 2015 @ 3:27 am

Congratulations David, and well done.

Reply
    David Liu
    February 9, 2015 @ 6:59 pm

    Thanks Roger!

    Reply
GAUTAM KUMAR
February 9, 2015 @ 2:11 am

Congrats David! May you achieve your final goal soon too.

Reply
    David Liu
    February 9, 2015 @ 7:01 pm

    Thanks Gautam!

    Reply
Anonymous
February 9, 2015 @ 2:07 am

Congrats David, Make you achieve last goal too soon

Reply
    David Liu
    February 9, 2015 @ 7:01 pm

    Thank you again Anon!

    Reply
Jenna
February 9, 2015 @ 1:14 am

Well done! :)

Reply
    David Liu
    February 9, 2015 @ 6:59 pm

    Why thank you Jenna ^_^

    Reply
Tom
February 9, 2015 @ 12:45 am

David, you are inspiration to us all in showing that no matter what you are faced with, anything is possible. Still, congratulations. A great achievement for a great guy!

Reply
    David Liu
    February 9, 2015 @ 7:02 pm

    Thank you Tom!

    Reply
Ravi Kant
February 9, 2015 @ 12:10 am

Congratulation David!

Great work …………….. now only one left in your armour.

Ravi

Reply
    David Liu
    February 9, 2015 @ 6:59 pm

    Apparently there’s still the Pardot cert, ha ha ha

    Reply
LBK
February 8, 2015 @ 11:23 pm

You rock dude!

Reply
    David Liu
    February 8, 2015 @ 11:29 pm

    Thank you LBK!

    Reply
Visal
February 8, 2015 @ 9:55 pm

Congrats! You do it really quick ! Incredible !

Have a nice day ahead

Visal

Reply
    David Liu
    February 8, 2015 @ 10:11 pm

    Thanks Visal I know you can do it too =P

    Reply
Pritam Shekhawat
February 8, 2015 @ 9:42 pm

Cogrts David You did it ….Hope its a new steps to increase all members knowledge in salesforce :)

Reply
    David Liu
    February 8, 2015 @ 10:11 pm

    Thank you Pritam!

    Reply
Anonymous
February 8, 2015 @ 9:40 pm

Congratulations David….. !

Reply
    David Liu
    February 8, 2015 @ 10:11 pm

    Thank you anon 4!!

    Reply
Anonymous
February 8, 2015 @ 9:37 pm

Awesome David!!

Reply
    David Liu
    February 8, 2015 @ 9:40 pm

    Thank you anon #3!!

    Reply
Dilip
February 8, 2015 @ 9:25 pm

Congrats david and All the best for your Technical Architect.

Reply
    David Liu
    February 8, 2015 @ 9:40 pm

    Thanks Dilip!

    Reply
Anonymous
February 8, 2015 @ 9:04 pm

Congrats David

Reply
    David Liu
    February 8, 2015 @ 9:19 pm

    Thank you again anon!

    Reply
Jose Maria Claramunt
February 8, 2015 @ 9:04 pm

Proud of ya man :)

Reply
    David Liu
    February 8, 2015 @ 9:19 pm

    Thanks Jose!

    Reply
Manasa
February 8, 2015 @ 8:57 pm

Congratulations David!!

Reply
    David Liu
    February 8, 2015 @ 9:19 pm

    Thank you Manasa!

    Reply
Dipayan
February 8, 2015 @ 8:52 pm

Congrats David!

I would just like to say, i love the way you speak so candidly on your approach, the goals you set and the steps you take to achieve each one of them. It inspires a lot of people and makes them believe they can do the same, if they work hard and smart. Keep up the good work. I am all set to take up the Sales Cloud Consultant exam next week. Please wish me luck!

Best Regards
Dipayan

Reply
    David Liu
    February 8, 2015 @ 8:55 pm

    Thank you very much Dipayan! Study hard and study smart – good luck!!!!

    David

    Reply
Unnikrishnan
February 8, 2015 @ 8:23 pm

Congrats David!!

Reply
    David Liu
    February 8, 2015 @ 8:23 pm

    Thank you Unnikrishnan!

    Reply
Aron Schor
February 8, 2015 @ 8:08 pm

Congrats David!

Reply
    David Liu
    February 8, 2015 @ 8:10 pm

    Thank you Aron!! =)

    Reply
Pranet
February 8, 2015 @ 8:03 pm

CoNgraTulaTionS David… U made it

Reply
    David Liu
    February 8, 2015 @ 8:07 pm

    Thank you Pranet!!

    Reply
Christina Ashley
February 8, 2015 @ 7:55 pm

Woohoo!! Now send some snow down to Mammoth so I can go!

Reply
    David Liu
    February 8, 2015 @ 7:58 pm

    ha ha ha hope it dumps there – I wanna go there too!!!

    Reply
Anonymous
February 8, 2015 @ 7:54 pm

Congratulations…..David.

Reply
    David Liu
    February 8, 2015 @ 7:58 pm

    Thank you anon!!

    Reply

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